Frequently Asked Questions

Click 'Sign Up' in the top right corner. Sign up with your email address, create a password, and verify your email to get started.

Yes — you can create a profile, browse members, and explore the app for free. Premium memberships (Bronze, Silver, Gold) unlock additional features like unlimited messaging, advanced filters, AI tools, and more.

You must be at least 18 years old to use WAM. We verify ages during signup and remove underage users.

Profile verification helps other members trust you're real. Verified profiles receive a badge and are prioritised in search results. You can verify through the app.

Yes! WAM is a mobile-first web app that works beautifully on any device — just open it in your browser. No app download required.

Go to Settings > Edit Profile. You can update your photos, bio, preferences, and personal information at any time.

Clear, recent photos that show your face, an honest and engaging bio, and completed profile sections. Be specific and authentic — generic phrases get skipped.

Yes. Switch on Incognito Mode in your settings to hide your profile from search results while still browsing and messaging existing matches.

Go to Settings > Account > Deactivate. This hides your profile immediately. Contact support if you want your data permanently removed.

Photos should be of you, recent, and appropriate. No nudity, no photos of children, and at least one photo must clearly show your face.

Browse suggested profiles, use search filters, or see who's viewed your profile or liked you. There's no single algorithm — you're in control of who you connect with.

Match with someone and send them a message. If you're stuck, use our icebreaker suggestions or conversation games to get things started naturally.

There are many reasons — they may not have seen it, may not feel a connection, or may not be active. Don't take it personally; focus on mutual interest.

Yes — go to Settings > Blocked Users and select 'Unblock'.

You can set messages to disappear after a set time (1 minute to 24 hours). Great for more private conversations.

Tap the three dots on their profile or in your conversation and select 'Report'. Our safety team reviews all reports.

Tap the three dots on their profile or in your conversation and select 'Block'. Blocked users can't see your profile or contact you.

By default, active members within your preferences. You can tighten this with privacy settings and incognito mode.

Yes. We use industry-standard encryption and never sell your data to third parties. See our Privacy Policy for full details.

Report the profile immediately and stop all communication. Never send money. See our Safety Tips page for warning signs.

Bronze ($9.95/mo), Silver ($19.95/mo), and Gold ($29.95/mo). Each tier unlocks more features — see our Pricing page for a full breakdown.

We accept PayPal, plus all major credit and debit cards processed securely through PayPal.

Go to Settings > Membership > Cancel subscription. You'll keep premium features until the end of your billing period.

We offer a 30-day money-back guarantee for first-time subscribers. Contact support within the first 30 days for a full refund.

Yes, subscriptions automatically renew unless you cancel before the renewal date. You'll get an email reminder beforehand.

Check you're using the correct email and password. Try resetting your password with the 'Forgot Password' link on the sign-in page.

Check your internet connection. Free members have messaging limits — upgrade to a paid plan for unlimited messaging.

Try clearing your browser cache and cookies. Check your internet connection and try a different browser if the issue persists.

Ensure photos are under 10MB and in JPG, PNG, or WEBP format. Check your internet connection and try a different browser if needed.

Check your spam/junk folder. Add notifications@wam.au to your contacts. Verify your notification preferences in Settings.