Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our Service:

1.1 Information You Provide Directly

Account Information: Name, email address, date of birth, gender identity, location (city/suburb)
Profile Information: Photos, biography, physical characteristics (height, body type, eye color, hair color), lifestyle details (occupation, education, smoking/drinking habits, pets)
Preferences: Relationship goals, preferred age range, distance preferences
Communications: Messages you send through our platform, customer support inquiries
Payment Information: Credit card details (processed securely through Stripe), billing address, transaction history

1.2 Information Collected Automatically

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, features used, time spent on the platform, search queries
Location Data: Approximate location based on IP address or precise location if you grant permission
Cookies and Tracking: Session data, preferences, analytics information (see our Cookie Policy for details)

1.3 Information from Third Parties

Social Media: If you sign up using Google or other social media accounts, we receive basic profile information
Identity Verification: Information from verification services to confirm your identity and age
Payment Processors: Transaction confirmations and payment status from Stripe

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Provide and Improve Our Service

Create and manage your account
Display your profile to potential matches
Facilitate communication between members
Process payments and manage subscriptions
Provide customer support
Improve our matching algorithms and features
Analyze usage patterns to enhance user experience

2.2 Safety and Security

Verify your identity and age
Detect and prevent fraud, spam, and abuse
Monitor for violations of our Terms of Service
Protect against unauthorized access
Investigate and respond to reported issues

2.3 Communications

Send service-related notifications and updates
Respond to your inquiries and support requests
Send marketing communications (with your consent)
Notify you of matches and messages

2.4 Legal Compliance

Comply with legal obligations and regulations
Respond to law enforcement requests
Enforce our Terms of Service
Protect our rights and property

3. How We Share Your Information

We respect your privacy and only share your information in the following circumstances:

3.1 With Other Users

Your profile information (photos, bio, preferences) is visible to other members
Messages you send are visible to recipients
You control what information appears on your profile

3.2 Service Providers

We share information with trusted third-party service providers who assist in operating our platform:

Payment Processing: Stripe (for secure payment processing)
Cloud Hosting: AWS or similar providers (for data storage)
Analytics: Google Analytics (for usage insights)
Email Services: For transactional and marketing emails
Customer Support: Support ticket management systems

These providers are contractually obligated to protect your information and use it only for the services they provide to us.

3.3 Legal Requirements

We may disclose your information if required by law or in response to:

Court orders or legal process
Law enforcement requests
Protection of our rights, property, or safety
Prevention of fraud or illegal activity

3.4 Business Transfers

If we merge with, are acquired by, or sell assets to another company, your information may be transferred as part of that transaction. We will notify you of any such change.

3.5 With Your Consent

We may share your information for other purposes with your explicit consent.

4. Your Privacy Rights

Under the Australian Privacy Principles, you have the following rights regarding your personal information:

4.1 Access and Correction

Access: You can request access to your personal information at any time
Correction: You can update or correct your information through your account settings
Export: You can request a copy of your data in a portable format

4.2 Deletion

You can delete your account at any time through account settings
Upon deletion, we remove your profile and personal information from public view
Some information may be retained for legal or business purposes (e.g., transaction records, abuse reports)
Cached or archived copies may persist temporarily

4.3 Marketing Communications

You can opt out of marketing emails by clicking "unsubscribe" in any email
You can manage notification preferences in your account settings
Service-related communications cannot be opted out of while you maintain an account

4.4 Cookie Management

You can control cookie preferences through your browser settings
See our Cookie Policy for detailed information

4.5 Complaints

If you believe we have mishandled your personal information, contact us at privacy@whereadultsmeet.com
You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

5. Data Security

We implement industry-standard security measures to protect your personal information:

5.1 Technical Safeguards

Encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS
Secure Storage: Personal information is stored on secure servers with restricted access
Password Protection: Passwords are hashed and salted using industry-standard algorithms
Payment Security: We never store complete credit card details; payments are processed securely through Stripe

5.2 Organizational Safeguards

Access to personal information is restricted to authorized personnel only
Staff receive privacy and security training
Regular security audits and assessments
Incident response procedures for data breaches

5.3 Your Responsibility

You can help protect your information by:

Choosing a strong, unique password
Never sharing your login credentials
Logging out after use on shared devices
Reporting suspicious activity immediately
Being cautious about what you share in your profile and messages

Important: No security system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

Active Accounts: Profile and usage data is retained while your account is active
Deleted Accounts: Most information is deleted within 30 days of account deletion
Legal Requirements: Transaction records, abuse reports, and other legally required information may be retained for up to 7 years
Backup Systems: Information may persist in backup systems for up to 90 days
Aggregated Data: De-identified, aggregated data may be retained indefinitely for analytics

7. International Data Transfers

Where Adults Meet operates primarily in Australia. However, some of our service providers may be located overseas:

Your data may be transferred to and stored in countries outside Australia (e.g., United States for cloud hosting)
We ensure overseas recipients are subject to privacy protections substantially similar to the Australian Privacy Principles
By using our Service, you consent to these transfers

8. Children's Privacy

Our Service is strictly for adults aged 18 and over. We do not knowingly collect information from anyone under 18.

If we discover that we have collected information from someone under 18, we will delete it immediately
Parents or guardians who believe their child has provided information should contact us immediately
Age verification measures are in place during registration

9. Third-Party Links

Our Service may contain links to third-party websites or services (e.g., social media platforms). This Privacy Policy does not apply to those third parties:

We are not responsible for the privacy practices of third-party sites
We encourage you to review the privacy policies of any third-party services you access
Links do not imply endorsement of third-party sites

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

Right to Know: Request information about what personal data we collect and how we use it
Right to Delete: Request deletion of your personal information
Right to Opt-Out: Opt out of the "sale" of personal information (Note: We do not sell personal information)
Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at privacy@whereadultsmeet.com

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area, you have additional rights under the General Data Protection Regulation:

Right to Access: Request access to your personal data
Right to Rectification: Correct inaccurate personal data
Right to Erasure: Request deletion of your personal data
Right to Restriction: Restrict processing of your personal data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for data processing

To exercise these rights, contact us at privacy@whereadultsmeet.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements:

Material changes will be notified via email or prominent notice on the platform
The "Last Updated" date at the top indicates when changes were made
Continued use of the Service after changes constitutes acceptance
We encourage you to review this policy periodically

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer
Where Adults Meet
Email: privacy@whereadultsmeet.com
Address: Brisbane, Queensland, Australia

For General Support:
Email: support@whereadultsmeet.com

14. Office of the Australian Information Commissioner

If you are not satisfied with our response to a privacy concern, you may contact:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Mail: GPO Box 5218, Sydney NSW 2001

By using Where Adults Meet, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

Privacy Policy

Our privacy policy and how we use your data

1. Information We Collect

1.1 Information You Provide Directly

1.2 Information Collected Automatically

1.3 Information from Third Parties

2. How We Use Your Information

2.1 Provide and Improve Our Service

2.2 Safety and Security

2.3 Communications

2.4 Legal Compliance

3. How We Share Your Information

3.1 With Other Users

3.2 Service Providers

3.3 Legal Requirements

3.4 Business Transfers

3.5 With Your Consent

4. Your Privacy Rights

4.1 Access and Correction

4.2 Deletion

4.3 Marketing Communications

4.4 Cookie Management

4.5 Complaints

5. Data Security

5.1 Technical Safeguards

5.2 Organizational Safeguards

5.3 Your Responsibility

6. Data Retention

7. International Data Transfers

8. Children's Privacy

9. Third-Party Links

10. California Privacy Rights (CCPA)

11. European Privacy Rights (GDPR)

12. Changes to This Privacy Policy

13. Contact Us

14. Office of the Australian Information Commissioner