Privacy Policy

How we collect, use, and protect your personal information

Last Updated: 18 June 2026

At WAM, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. We are committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information We Collect

1.1 Information You Provide Directly

Account Information: Name, email address, date of birth, gender identity, location (city/suburb)
Profile Information: Photos, biography, physical characteristics, lifestyle details
Preferences: Relationship goals, preferred age range, distance preferences
Communications: Messages sent through our platform, customer support inquiries
Payment Information: Billing details processed securely through PayPal, transaction history

1.2 Information Collected Automatically

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, features used, time spent, search queries
Location Data: Approximate location based on IP, or precise location if you grant permission
Cookies: Session data, preferences, analytics (see our Cookie Policy)

1.3 Information from Third Parties

Social Media: If you sign up via Google or similar, we receive basic profile information
Identity Verification: Information from verification services to confirm identity and age
Payment Processors: Transaction confirmations and payment status from PayPal

2. How We Use Your Information

2.1 Provide and Improve Our Service

Create and manage your account
Display your profile to potential matches
Facilitate communication between members
Process payments and manage subscriptions
Provide customer support
Improve features and analyse usage patterns

2.2 Safety and Security

Verify your identity and age
Detect and prevent fraud, spam, and abuse
Monitor for Terms of Service violations
Investigate and respond to reported issues

2.3 Communications

Send service-related notifications and updates
Respond to your inquiries and support requests
Send marketing communications (with your consent)
Notify you of matches and messages

3. How We Share Your Information

3.1 With Other Users

Your profile (photos, bio, preferences) is visible to other members. Messages you send are visible to recipients. You control what appears on your profile.

3.2 Service Providers

Payment Processing: PayPal (for secure payment processing)
Cloud Hosting: Supabase and Vercel (for data storage and serving)
Analytics: Google Analytics (for usage insights)
Email Services: Resend (for transactional and marketing emails)
SMS: Telnyx (for phone verification)

These providers are contractually obligated to protect your information and use it only for the services they provide.

3.3 Legal Requirements

We may disclose your information in response to court orders, law enforcement requests, or to protect against fraud or illegal activity.

3.4 Business Transfers

If we merge with or are acquired by another company, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Your Privacy Rights

Under the Australian Privacy Principles, you have the following rights:

4.1 Access and Correction

Access: Request access to your personal information at any time
Correction: Update or correct information through your account settings
Export: Request a copy of your data in a portable format

4.2 Deletion

Delete your account at any time through account settings
Most information is removed within 30 days of deletion
Some information may be retained for legal purposes (transaction records, abuse reports)

4.3 Marketing

Opt out of marketing emails by clicking "unsubscribe" in any email
Manage notification preferences in your account settings

4.4 Complaints

If you believe we have mishandled your personal information, contact privacy@wam.au. You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

5. Data Security

5.1 Technical Safeguards

Encryption: All data in transit is encrypted using SSL/TLS
Secure Storage: Personal information stored on secure servers with restricted access
Password Protection: Passwords are hashed using industry-standard algorithms (Supabase Auth)
Payment Security: We never store complete payment details — all processed through PayPal

5.2 Your Responsibility

Choose a strong, unique password
Never share your login credentials
Log out after use on shared devices
Report suspicious activity immediately

Note: No security system is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

Active Accounts: Profile and usage data retained while your account is active
Deleted Accounts: Most information deleted within 30 days
Legal Requirements: Transaction records and abuse reports may be retained for up to 7 years
Backups: Information may persist in backup systems for up to 90 days
Aggregated Data: De-identified, aggregated data may be retained indefinitely for analytics

7. International Data Transfers

WAM operates primarily in Australia. Some service providers may be located overseas (e.g., US-based cloud hosting). We ensure overseas recipients are subject to privacy protections substantially similar to the Australian Privacy Principles.

8. Children's Privacy

Our Service is strictly for people aged 18 and over. We do not knowingly collect information from anyone under 18. If we discover such information has been collected, we will delete it immediately.

9. California & European Privacy Rights

9.1 CCPA (California)

California residents have the right to know what data we collect, request deletion, and opt out of data "sale" (we do not sell personal information). Contact privacy@wam.au to exercise these rights.

9.2 GDPR (European Economic Area)

EEA users have rights to access, rectification, erasure, restriction, portability, and objection. Contact privacy@wam.au to exercise these rights.

10. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be notified via email or prominent notice on the platform. Continued use after changes constitutes acceptance.

11. Contact Us

Privacy Officer — WAM

Brisbane, Queensland, Australia

Privacy: privacy@wam.au

Support: support@wam.au

12. Office of the Australian Information Commissioner

If you are not satisfied with our response to a privacy concern, contact the OAIC:

Website: www.oaic.gov.au

Phone: 1300 363 992 · Email: enquiries@oaic.gov.au

Mail: GPO Box 5218, Sydney NSW 2001

By using WAM, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.